Controller and contact
Data controller:
Neighbourly
Privacy contact:
privacy@neighbourly.space
Privacy notice
How Neighbourly uses personal data
This notice explains the processing relevant to registration and account completion.
Registration
Registration and account completion
These details apply when you create an account but do not finish onboarding.
Purpose and legal basis
We use your registered email address to let you complete the account setup you started. This processing is necessary for steps taken at your request before entering into and performing the platform contract under Article 6(1)(b) GDPR.
Data used
We process your account identifier, name, registered email address, preferred language, registration domain, onboarding state, verification status, and the technical delivery and audit records required for the reminder.
Recipients
Data is disclosed only to authorized Neighbourly personnel and contracted email delivery providers where required to send and document the operational message.
Retention
Registration and account-completion audit data is retained while your Neighbourly account remains active and you are a registered member of a Neighbourly community.
Your rights
Subject to the GDPR, you may request access, rectification, erasure, restriction, portability, or object to processing, and you may complain to a competent data-protection authority.
Questions and objections
Use Neighbourly support to exercise your rights or ask how your registration data is processed. Completing community selection remains optional.
Parking verification
Parking ownership-proof documents
This section explains how private contract or usage-right evidence submitted for a parking space is handled.
Purpose and processing
We use the document to verify the right to offer a parking space and support platform safety, fraud prevention, review, and audit. The file receives a safety scan and may undergo advisory address-text extraction for comparison by an authorized reviewer; extraction never makes the decision automatically.
Access
The owner and authorized platform parking reviewers may access the private document. Community members, parkers, and conversation participants cannot access it. Approved storage and scanning providers process it only on the platform’s instructions.
Retention and deletion
The document is kept only while required for parking-space verification, security and audit, disputes, legal obligations, or an applicable legal hold. It is deleted or restricted when the approved parking-document retention schedule requires it.
Your rights
You may contact us about access, correction, deletion, restriction, objection, or the retention period that applies to your document. Legal obligations or a legal hold may limit deletion.
privacy@neighbourly.spaceService communication
Required operational messages
Verified contact and delivery data are used when necessary for account, membership, booking, payment, and safety processes initiated through the service. These messages cannot be disabled while the related process or account obligation remains active.
Optional community communication
Membership review request emails
If you opt in, Neighbourly uses your verified email address, community name, request reference, and delivery evidence to tell you about new membership requests under Article 6(1)(a) GDPR. You can withdraw your consent at any time in notification settings; withdrawal does not affect earlier processing. Contracted email providers receive only the data needed for delivery. Permission and withdrawal evidence is retained for accountability and legal claims, while delivery records follow the stated notification retention periods.
Optional parking communication
Parking availability alerts
If you choose email or SMS alerts, Neighbourly uses your verified contact detail, community membership, availability reference, and delivery evidence to notify you when parking is published. Your future-community default and any community exceptions can be changed at any time. Permission and withdrawal evidence is retained for accountability.
Optional communication
Marketing email consent
We use your verified email address for occasional product and community-sharing information only after your separate consent under Article 6(1)(a) GDPR. You can withdraw consent at any time. Withdrawal does not affect processing completed before it. Contracted communication service providers receive only the data needed for delivery. Current consent and withdrawal evidence is retained for accountability and legal claims; an approved deletion period will be applied when defined.